Return & Refund Policy
Please note that we adopt No Refund, No Exchange and No Return Policy for all products sold and supply in good conditions. We assure the products are well in condition before the goods is dispatch to you.
Exceptions
We will guarantee for a replacement/exchange for incorrect items shipped. Customer must notify us within 3 days upon receiving the shipment. We reserve the right not to accept replacement/exchange after above said period.
Replacement or Exchange
- Incorrect items must return to us in its original condition and packing including instruction manuals and all accessories/ parts;
- Incorrect items should be reach us within FIVE (5) working days
How do I return the product?
Please notify us via email or call us for assistance with the replacement or exchange items, or if you have any other questions, please contact us at 03-50318174 or email to info@biotekabadi.com.my